Your Spa Experience Matters to Us
At Palm Tree Day Spa, your appointments are reserved especially for you to ensure a relaxing and personalized experience every time you visit.
To help us provide you with the best possible service, we kindly ask that you arrive 10 minutes prior to your scheduled appointment time. For example, if your service is scheduled for 12:00 PM, that is the start time of your treatment—not the arrival time. Arriving early allows time for check-in, completing any necessary intake forms, and using the restroom, so your treatment can begin on time and you can fully enjoy the time set aside just for you.
Late Arrivals
Please note that if you arrive late, your service may be shortened in order to avoid delaying the next guest.
Cancellation Policy
We understand that life happens. If you need to cancel or reschedule your appointment, we ask that you notify us at least 24 hours in advance.
- Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the scheduled service cost.
- No-shows or same-day cancellations will be charged 100% of the scheduled service.
Group Bookings
For large parties, a 50% deposit is required at the time of booking. The remaining balance is due after services are rendered.
Reservations & Payments
All appointments must be secured with a credit card or gift certificate number at the time of booking. Alternate payment methods can be used at checkout.
Gratuity
A customary 20% gratuity will be automatically added to the cost of each service upon checkout.
Thank you for understanding and supporting our spa policies. We value your business and look forward to providing you with a wonderful experience!